Kundenmanagement

Zum Thema Kundenmanagement werden folgende Beiträge empfohlen: Göhring, Happ (2006): E-Channel Concept for Customer Relationship Management; 1. International Research Symposium EuroBlog am 17.03.2006 in Stuttgart: Summary Göhring, Michaeli (2006): Kundengemeinschaften im Web 2.0: Blogstrategien im Kundenmanagement; in Meißner, Engellen (Hrsg. 2006) Tagungsband: Virtuelle Organisation und neue Medien 2006; GeNeMe2006 am 28.09.2006 in Dresden: Paper Vortrag […]

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The Coming Software Shakeup

strategy + business on the future of enterprise software by Mitch Rosenbleeth, Corrie DeCamp, and Stephen Chen: The Coming Software Shakeup “Five years ago, 11 companies controlled 90 percent of the database market; now only six do. In business applications, the trend is even more pronounced: Seventy percent of the market is now controlled by […]

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